9 Effective Shortcuts for Top Recruiters: Part 2

In a previous article I wrote about how sometimes recruiters are good at their job and enjoy the success it brings yet continue to feel they can achieve so much more. The challenge though is that
many recruiters are not completely sure what to do to ensure they do reach their full potential.

This is the second part of a 2 part article where I share 9 shortcuts to put you at the top of the pack.

If you haven’t already, read part 1 [http://www.gsr2r.com/blog/9-effective-shortcuts-for-top-recruiters-part-1/]

1. How to deal with an angry client. It happens to every single one of us- so don’t panic, even if it was your fault. Watching someone calm down an irate client is a wonderful thing- and a skill you can learn too.

a. Apologise- even if you’re not at fault, say that you’re sorry that they’re unhappy with the service.

b. Ask exactly what happened- our instinct is often to placate them quickly and get off the phone, but that generally just angers people more (and loses you the opportunity to improve.)

c. Devise an action plan to make sure the same thing doesn’t happen again, and communicate this with the client so they know steps have been taken.

d. Implement the action plan. (Seems obvious, but often doesn’t happen!)

 
2. How to close the deal.

a. Each time you speak to a prospective client, make it clear that you’re moving forward towards a deal.

b. Make the customer feel that are the ones moving it forward because they want to use your services and reap the benefits, rather than you being pushy.

c. Ask the client what they want from you before the deal is confirmed.

d. Inform the client that it’s time to decide if they want to go further.

3. How to keep them happy. So you’ve landed a new client and drank some champagne to celebrate- but 6 months on, will they still be happy? Well that’s up to you.

a. Stay creative. You were creative to land the client, so keep producing fresh ideas and strong talent.

b. When a problem arises, don’t shy from it, but pick up the phone with confidence to show them you’re on top of finding solutions.

c. Get to know their business- it’s the only way you’ll be able to deliver outstanding results that make you indispensable.

d. Make sure that the pricing of your product is competitive-or keep them well informed why you price it differently.

 
4. How to create loyalty. Business is made up of people-so you need to take care of the human side as well as the nuts and bolts in order to generate lasting loyalty.

a. Create genuine relationships- asks questions.

b. Nobody likes a heavy sales pitch, keep it light and friendly.

c. When you mess up, fess up- vulnerability generates loyalty.

d. Be reliable- hit deadlines, produce what you promised.

e. Catch up face to face when you can, create a genuine bond.

If you aspire to reach your potential and recognise that a change in role may help you to achieve
this, GSR2R can help, call now on 020 3696 1215.

Until Next Time

Cheryl